Refund policy

Thank you for shopping with us. We strive to provide you with the best shopping experience possible. Please read our return and refund policy carefully before making a purchase.

  1. Refunds: We regret to inform you that we do not offer refunds on any of our products. All sales are final. Once an order is placed and payment is received, it cannot be cancelled or refunded. We encourage you to review your order before completing the purchase.

  2. Exchanges: We understand that there may be instances where you may wish to exchange a product. Exchanges are only available for items that are in their original condition, unworn, unwashed, and with all original tags and packaging intact. However, please note that we do not offer exchanges for underwear products that have been measured for hygiene reasons.

  3. Exchange Request: If you wish to request an exchange, please contact our customer support within two days of receiving your order. Exchange requests made after this period will not be accepted. To be eligible for an exchange, you must provide proof of purchase, such as your order number or receipt.

  4. Exchange Delivery: Please note that the customer is responsible for the delivery cost associated with the exchange. This includes the shipping fees for returning the original item and the delivery fees for the exchanged item.

  5. Process for Exchanges: Once your exchange request is approved, we will provide you with further instructions on how to return the item. Please make sure to pack the product securely to avoid any damage during transit. Once we receive the returned item and verify its eligibility for exchange, we will process the exchange within a reasonable timeframe.

  6. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact our customer support immediately. We will require photographic evidence of the damage or defect to assess the situation and provide a resolution accordingly. Our team will assist you in resolving the issue as quickly as possible.

Please note that any items returned without prior approval or not meeting the above-mentioned conditions will not be eligible for exchange.

We reserve the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to review this policy periodically.

If you have any further questions or concerns regarding our return and refund policy, please contact our customer support. We are here to assist you.

Thank you for your understanding and cooperation.